At Peoples Supplies, our shipping cost is your shipping cost. Unlike other companies, we do not use our shipping costs as a profit center, intentionally inflating prices to make some extra money. Our shipping prices are set at the absolute minimum amount it takes to ship from our warehouses to your door. Not a penny more – we guarantee it!

Elsewhere, you might have noticed offers of free shipping, however, since the shipping industry can’t and won’t ship for free, the product prices that you are given have been inflated in order to cover these so called “free” shipping costs. At Peoples Supplies, we don’t inflate any of our prices, and we don’t pad our shipping costs. Each price you see on our website is the lowest it can possibly be, and our shipping prices are the cheapest available for safe and efficient transportation. 

Please Note:

All orders shipped UPS are waived from a required signature unless otherwise instructed via comments on your order, or by email or phone.

Actual charges for shipping are automatically calculated and added to your order. Our standard shipping method is by FedEx Ground Service. You have the option to choose other shipping methods.

Handling Fees

At PeoplesSupplies.com we do not charge a standard handling or processing fee. Items that are oversized or bulky or above a certain weight, would be shipped common carrier/LTL freight.

Hazardous Material

UPS and Federal Express classifies some items as hazardous (for example, bleach or corrosive identified items). Therefore, these items would be subject to additional handling fees via UPS with no guarantee of safe delivery. Therefore, PeoplesSupplies.com does NOT ship Hazardous Material via UPS. All Hazardous Material products will be shipped with a Common Carrier/LTL.

Common Carrier/LTL Shipping

Orders or items that cannot ship via UPS Ground due to their weight, size and/or if considered hazardous material, will be shipped via Common Carrier/LTL.

Orders shipped via LTL to a residential address are strictly delivered to your curbside. The trucking company will typically charge additional service fees for any type of delivery other than curbside delivery. (Examples of this would include a need for a lift gate for a successful delivery.) Peoples Supplies not include a delivery service other than curbside. Customers will be responsible for any additional charges for extra services. Customers are also responsible for additional charges due to missed delivery appointments or redeliveries.

Shipping Time and Transit

In order to offer the most economical shipping rates and most reliable service, we proudly ship via UPS. Processing and shipping your order fast is our priority. While most orders do ship the same day, depending on when your order was received, some will be shipped on the following business day. All orders except for large or bulky items, hazardous material products, or a special large-volume orders are shipped via UPS Ground. Shipping then takes between 1-7 business days. We do not ship orders on Saturday or Sunday.

Bulky items, hazardous materials and other items or orders that do not qualify to ship via UPS ship generally via LTL. See Common Carrier/LTL Shipping above.

ALL Orders Shipped FOB

UPS/Federal Express Delivery Time:

1-7 business days within the continental United States.

UPS/Federal Express Delivery Days:

Monday through Friday (except major holidays).

Exceptions for UPS/Federal Express Delivery:

UPS/Federal Express cannot deliver to P.O. Boxes. We do not ship to Alaska, Hawaii or APO/FPO addresses.

RETURNS

We are unable to accept returns on used items. Items that can be returned must be unopened products purchased at PeoplesSupplies.com and must be returned within 10 days of your receipt provided you have an authorized return merchandise authorization number from our customer support department. We are unable to accept unauthorized returns. Please make sure to contact customer service before returning an item to us. Please note that we are unable to issue a credit for any shipping costs associated with the delivery and/or the return of items. Product returns are subject to a 25% restocking fee. Shipping fees and special handling fees are non-refundable. Orders that are not charged for shipping are subject to original shipping cost of delivery. The refunded amount will be issued to the same form of payment originally used for the purchase. For orders placed in error, the cost and responsibility to ship the product back to PeoplesSupplies.com shall be that of the customers. We will issue you a ship to location and a Return Merchandise Authorization (RMA) number - YOU MUST OBTAIN THIS NUMBER BEFORE SHIPPING YOUR PRODUCT. The goods associated with this RMA number must be postmarked within 7 days of the numbers issuance. Make sure to clearly mark your RMA number on the shipping label of your package. Please do not write your number directly on your box - only on the shipping label. We are not responsible for items that do not arrive at our warehouse. Therefore, we strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery. Once an item has been received at our warehouse, it may take up to 5 business days to process the receipt of the item. Once processed, it may take up to 5 business days to initiate a credit to your account. Once a credit has been initiated by Peoples Supplies, it can then take your credit card company up to 5 business days to apply the credit to your account. You can check on the status of your return at any time by contacting Customer Service.

Cancellations

Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, is immediately notified to pick and pack the order for shipment. Please contact Customer Service for a Return Merchandise Authorization Number and further shipping instructions. Please note you are responsible for the shipping costs incurred to return items to our warehouse.